Returns & Refunds Policy

Due to the perishable nature of our products, JUST WATER can only accept returns for items that arrive damaged or defective. Please contact our support team within 14 days of delivery to initiate a claim for a replacement or refund.

1

Verify Eligibility

Ensure your items are in their original packaging and that you have notified us of any damage within the 14-day return window.

2

Contact Support

Email our customer service team with your order number and clear photos of the damaged product or shipping carton.

3

Review Process

Our team will review your request within 48 hours and provide a return authorization or confirm your eligibility for a direct refund.

4

Receive Refund

Once approved, a credit will be applied to your original payment method within 5-7 business days, depending on your bank.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing